Customer Support Trainee Engineer

Our Ideal Candidate

Our Customer Support Trainee Engineer will address customer issues and resolve them in a timely and efficient manner by interacting with customers on a variety of channels such as phone, email, and social media, and ensuring that all valid customer concerns are being dealt with immediately.

Minimum Requirements

The following minimum requirements are a prerequisite for applying for this vacancy:

  • Degree or Diploma in IT, Software Engineering, Computer Science, Engineering or a related field
  • Up to 1 year experience in a similar role is preferable, but graduates to be considered
  • Fully equipped home office

Job Specification

The successful candidates will be responsible for the following accountabilities:

  • Expected to excel in linux and database administration during the period of training
  • Learn and follow ITIL processes
  • Perform system and application health checks under supervision
  • Able to troubleshoot issues under guidance
  • Occasionally work closely with Project Manager and Support Manager, to coordinate product rollout activities on customer networks
  • Periodic standby to shadow 24 hour emergency support calls
  • Document customer upgrade procedures
  • Perform maintenance on customer sites during low traffic periods, i.e. around midnight
  • Occasional assistance with product testing

Skills and Capabilities

The successful candidate will possess the following skills and capabilities:

  • A team player who communicates and works well with others
  • Strong SQL skills, including writing SQL queries
  • Basic IP Network knowledge
  • A GSM background will be considered a plus
  • The ability to perform operating system installations and software installations
  • Ability to read and understand XML and Bash Scripts
  • Strong root cause analysis and problem solving skills
  • Demonstrated documenting and reporting skills
  • Unix / Linux / Solaris certification advantageous
  • Ansible and Kubernetes skills would be advantageous

If you are a match to the requirements, send your CV and cover letter to