Concurrent Systems builds software products to enable mobile operators to create advanced subscriber benefit provisioning solutions.
We are seeking a seasoned and highly skilled Senior Support Engineer to join our team. If you are a match to the requirements below send your application to email@example.com
We are excited to chat to you!
WHO ARE WE?
WHO ARE YOU?
|INTERNATIONAL – footprint in Africa, the Middle East and Asia||PROBLEM SOLVER – taking ownership of customer issues reported and seeing problems through to resolution|
|TELECOMS – marketing software to mobile network operators||COMMUNICATOR – conveys or exchanges information with eloquence and skill|
|DYNAMIC – competitive in the industry via leading-edge innovation (agile environment, kanban, scrum, lean) and thought leadership.||TEAM PLAYER – teams up with all stakeholders to maintain and build relationships with customers|
|TECH – is our life’s blood, and engineers are the heart that pumps it||TROUBLE SHOOTER – researches, diagnoses, troubleshoots and identifies solutions to resolve system issues|
|PRODUCTS – Electronic Credit Distribution System; Mobile self care digital shopfront for network benefits and offerings; Service Creation Environment; High performance USSD gateway and SMSC||MENTOR – mentors and trains other technical support staff and procedural matters|
|CULTURE – we give our employees a place where they feel at home and they are free to be themselves and excel. We practice Holacracy as a governance method||DELEGATOR – follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams|
|TALENT – focused on sourcing and retaining the cream of the crop and developing employees and future leaders of the industry||TRACKER – keep track of users’ system issues until they are resolved by keeping to the agreed timelines|
|SALARY – we compensate competitively for high calibre candidates||INTEGRATOR – assist with deploying new software for customers|
The successful candidate will be responsible for the following:
The following minimum requirements are a prerequisite for applying for this vacancy:
The successful candidate will possess the following skills and capabilities: